1. Introduction

Welcome to Silver State Smiles.

These Terms of Service (“Terms”) govern your use of our website, online appointment services, and electronic communication services.

By accessing or using our website, you agree to these Terms to the extent permitted by applicable law.

Using our website does not automatically constitute consent to receive SMS or RCS messages. Separate consent may be required for certain communications.

2. Silver State Smiles and Participating Offices

These Terms apply to Silver State Smiles and the following participating dental offices:

• Cheyenne Dental Group
• Northview Dental Group
• Image Dental & Orthodontics
• Floss Dental & Orthodontics
• Sunset Dental & Orthodontics
• Mint Dental & Orthodontics
• Regal Dentistry

Appointment coordination, administrative services, and patient communications may be managed centrally under the Silver State Smiles name.

Messages relating to any participating office may identify Silver State Smiles as the sender.

3. Website Information

Information provided on our website is intended for general informational purposes.

It does not constitute a diagnosis or replace professional dental advice, evaluation, or treatment.

Dental recommendations, procedures, and outcomes depend on individual patient circumstances.

4. Appointment Requests and Scheduling

You may request appointments through our website or other available communication channels.

Submitting an appointment request does not guarantee that an appointment has been confirmed.

Appointments are subject to availability and confirmation by the relevant dental office.

Our team may contact you to verify appointment details, insurance information, or other information necessary to process your request.

5. SMS and RCS Messaging Program

Silver State Smiles operates an SMS and RCS messaging program for authorized communications with patients and prospective patients.

Depending on the applicable messaging program and the recipient's consent, messages may include:

• Appointment reminders and confirmations.
• Scheduling updates.
• Routine checkup and preventive-care reminders.
• Follow-up communications.
• Appointment invitations.
• Communications with former or inactive patients.
• Responses to patient inquiries.
• Promotional offers and information about dental services, when the required consent has been obtained.

Messages concerning any participating office may be sent under the Silver State Smiles name.

6. Messaging Consent

We send SMS and RCS messages only when permitted by applicable law and supported by any required consent.

Contact information may be provided directly by individuals or received from authorized third-party sources, including insurance providers.

Receiving a telephone number from a third party does not automatically establish consent to receive text messages.

We obtain the consent required for the relevant communication and sending method.

Where marketing consent is required, we obtain that consent before sending marketing messages.

Consent to receive marketing text messages is not a condition of purchasing dental services or receiving treatment.

You may withdraw your consent by following the opt-out instructions below.

7. Message Frequency

Message frequency varies based on the applicable messaging program, appointment activity, and communication preferences.

You may receive multiple messages per month.

Some outreach programs may involve an initial series of messages followed by periodic reminders.

8. Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan.

Silver State Smiles is not responsible for charges imposed by your wireless carrier.

9. Opt-Out Instructions

You may opt out of SMS and RCS messages at any time by replying:

STOP

After opting out, you may receive a final confirmation message where permitted by applicable law.

We process opt-out requests in accordance with applicable law.

Inclusion on a new contact list does not automatically restore consent after an opt-out.

To resume receiving messages, you must complete an appropriate opt-in process.

10. Help and Customer Support

For assistance with our messaging program, reply:

HELP

You may also contact us directly:

11. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery depends on carrier networks, device compatibility, and other factors outside our control.

12. Privacy and Mobile Information

We handle personal information in accordance with our Privacy Policy and applicable law.

We do not sell or share mobile phone numbers or SMS/RCS opt-in information with third parties or affiliates for their independent marketing or promotional purposes.

Authorized service providers may process information on our behalf as necessary to operate our messaging services, subject to applicable safeguards.

Please review our Privacy Policy.

13. Healthcare Communications and Emergencies

Text messaging may not always provide the same level of security as other communication methods.

Our messaging program is intended primarily for general appointment, scheduling, and other authorized communications.

Please do not send sensitive health information through text messages unless specifically instructed to use an appropriate communication channel.

Do not use SMS or RCS for medical emergencies.

If you are experiencing a medical emergency, call 911 or seek immediate medical assistance.

14. Third-Party Services

Our website and communication services may rely on third-party providers for scheduling, patient management, messaging, analytics, and other operational functions.

Additional terms may apply when you use services operated by those providers.

15. Changes to These Terms

We may revise these Terms from time to time.

Updated Terms will be posted on this page with a revised date.

We will provide additional notice when required by applicable law.

16. Contact Information

For questions about these Terms or our services, please contact: